Position title
Operations Manager
Description
The incumbent will be primarily responsible for the overall monitoring and oversight of the operational activities at every level of our organisation. The incumbent shall also work with internal and external teams to achieve operational performance, proactively mitigate emerging issues, identify areas for improvement, manage remediation of incident management and resolution of customer impacting issues.
Responsibilities
- Plan, execute, monitor and review all operation processes to support business objectives.
- Responsible for performance standard monitoring and management reporting.
- Continuous improvement of operation functions to align with business objectives.
- Gather, analyse, and summarise data and progress to overall objectives and KPIs. Identify trends and possibilities, then convey them to all levels and urge action.
- Monitor system issues and aid in their resolution.
- Develop and present possible corrective actions when issues arise.
- Engage with partners, payments service providers, merchants, and technology firms to advance strategic alliances and plans.
- Source, engage, coordinate and manage partners or vendors involved in the operation.
- Develop company policies related to operation.
- Ensure policy, regulatory and contractual compliance.
- Contribute to product development and innovation from an operation perspective.
- Tracking operation costs toward maintaining profit-margins.
- Performs additional related duties as assigned.
- Good solution and decision-making skills
- Strong organizational and presentation skills
- Resourceful, proactive with enthusiastic and positive ‘can do’ attitude
- Excellent customer service and desire to continuously seek improvements
Requirements
- Tertiary educated with 3 or more years of full-time professional experience in operation roles.
- Prior operation experience in financial services, specifically payments industry preferred.
- Good understanding of Credit/Debit and Alternative Payment Methods, EMV, mobile and eCommerce payment.
- At least 1 year of team management experience
- Team and people management towards operational excellence
- Interpersonal and customer service communication skills
- Working with cross-functional stakeholders and clients
- Written and verbal communications skills, including ability to develop clear, insightful presentations, internal briefs and reports
- Conflict management and resolution
- Systematic and methodical in diagnosing issues
- Technical interest and aptitude to work with digital productivity tools, mobile devices, etc.
- Good ability to work with spreadsheet, data, and data analysis
- Integrity (honesty, dependability), sense of urgency, problem-solving skills and attention to detail
- Excellent written and verbal skills in English
- Singaporeans or PRs only
Skills
- Management Skills
- Remediation
- Operational Excellence
- Interpersonal Skills
- Attention to Detail
- Team Management
- Verbal Skills
- Communication Skills
- Conflict Management
- Customer Service
- Financial Services
- People Management
- Incident Management
Hiring organization
Other Details
Position Level: Senior Executive
Field of Study: Bachelor's degree in Business Administration or Business Management or a Bachelor's degree related to Business and Operations Management.
Employment Type
Full-time
Job Location
Singapore
Working Hours
5 working days per week
Base Salary
SGD4000-SGD4800
Date posted
November 9, 2023
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